Stakeholder Outreach

Stakeholders and customers are increasingly influential in decision-making and overall operations of utilities and organizations around the world. Keeping key stakeholders informed and pleasing customers becomes a vital part of business processes and practices.

Few issues in the existing utility market have simple yes or no answers, and most demonstrate complexities and subtleties that make them less than definitive. Understanding how to manage different options, opinions and solutions while engaging the correct stakeholders remain important skills for utilities and organizations worldwide.

At MWH Global, we build on our experience in the water, wastewater, energy, industry and transportation markets to help clients manage their stakeholder relationships. Our global management consulting team works with clients to manage regulatory relationships, engage key stakeholders and the community, build communications strategies, facilitate and mediate meetings and workshops, grow customer relations, engage with key public and government officials, and provide overall stakeholder support services.

Our experience includes building stakeholder relationships with clients throughout Australia, New Zealand, the U.K. and the U.S. on a variety of projects. We’ve worked with community organizations during disaster response programs and built stakeholder trust as part of engineering and design of new water and wastewater treatment plants. Our methodology helps clients understand the key stakeholders and their points of view while building strategies and tactics for constructively discussing the issues and challenges associated with all projects to ultimately find a favorable solution.